This course provides an introduction to the processes and systems related to quality management in project-driven environments. The course provides appropriate historical background, introduced you to quality systems and methodology, as well as considers the vital role of both the customer and leadership in project quality. Among the concepts covered are: customer driven quality concerns, how to plan, control and audit quality, quality systems such as Six Sigma, and preparation for global quality standards and competition. Illustrative cases are used to provide context and application of relevant terminology, tools, and systems.
Textbook:Quality Management for Projects and Programs Paperback – December 1, 1991 by Lewis R. Ireland.